JackpotVillage Privacy Policy 2026

When you register, we ask for your username, password, name, date of birth, address, email address and telephone number. We also record your account activity, including deposits, withdrawals, bets, bonus use, Village Ranks progress, missions and chat or contact-form messages with our team. Technical data such as your device type, browser, IP address and login times is collected automatically. If we need to verify your identity or check affordability, we may ask for supporting documents, such as photo ID, proof of address and proof of how a payment method belongs to you.

We use your details to open and run your account, process payments, verify that you are over 18 and living in Great Britain, and deliver the offers you choose to take up, including our welcome package. We also use data to prevent fraud, bonus abuse and money laundering, to keep our games fair, to answer your questions and to improve how the site works. Where you have agreed, or where the law allows, we may send you updates about promotions and new games. You can ask us to stop marketing messages at any time.

We rely on several lawful grounds. Most of what we do is necessary to carry out our agreement with you, such as running your account and handling withdrawals. We also process data to meet legal duties, including identity checks, anti-money-laundering rules and our obligations as a licensed operator. Some activity rests on our legitimate interests, for example securing the platform and detecting irregular play, always balanced against your rights. Optional uses, such as certain marketing and non-essential cookies, depend on your consent, which you may withdraw whenever you wish.

We do not sell your personal data. We share it only where needed: with payment providers handling Visa, Mastercard, Skrill and Neteller transactions, with identity and fraud-prevention partners, with game and platform suppliers who help run our services, and with professional advisers and auditors. We may also disclose information to regulators, law enforcement or courts when the law requires it. Our group operates from Malta, so your data may be handled there, and we use appropriate safeguards whenever information travels outside the UK.

We are licensed by the UK Gambling Commission and the Malta Gaming Authority, and that comes with responsibilities that shape how we use data. We may review your play, deposits and, where necessary, affordability information to spot signs of harm and to apply limits. Where you have used self-exclusion or cooling-off tools, we keep the relevant details so those choices are respected. We may also review account and transaction records to investigate suspected promotional abuse, in line with our promotional terms.

We keep personal data only as long as it is needed for the purposes above and to satisfy legal and regulatory requirements. Account and transaction records are generally retained for the period required by gambling and anti-money-laundering rules, even after an account is closed. Identity documents are stored securely and kept no longer than necessary. Marketing preferences are held until you opt out. Once data is no longer required, we delete it or anonymise it so it can no longer identify you.

Under UK data protection law you can ask to see the personal data we hold about you, have inaccurate details corrected, request deletion where we have no lawful reason to keep it, restrict or object to certain processing, and receive a portable copy of data you gave us. You may withdraw consent at any point without affecting earlier processing. Some requests may be limited where we must retain information by law. If you are unhappy with our response, you may complain to the Information Commissioner's Office.

We use technical and organisational measures to keep your data safe, including encrypted connections, restricted staff access, monitoring for unusual activity and secure handling of identity documents. Our operations are subject to independent audit by eCOGRA, and our UK Gambling Commission licence sets clear standards for how we operate. No system is entirely risk-free, so please choose a strong, unique password, keep your login details private and contact us promptly if you suspect anyone else has accessed your account.

We use cookies and comparable technologies to keep you signed in, remember your preferences, measure how the site performs and, with your consent, personalise content. Essential cookies are required for the site to function, while analytics and marketing cookies are optional. You can change your choices through your browser or our cookie settings at any time. Our separate cookie policy lists each category in detail and explains how to manage them.

Privacy requests are handled by our Data Protection Officer. Please reach them through our customer support team using the live chat or the contact form, and mention that your message concerns privacy so it is routed correctly. We may need to confirm your identity before acting on a request. We will update this policy when our practices or legal duties change, and we will post the revised version here with a new date. Where a change is significant, we will tell you directly. Please check back from time to time.